FAQ
Lost/Stolen/Damaged Products
Moth & Moon is not responsible for lost or stolen packages. Once we turn your order over to USPS/UPS, ownership transfers to you. If the tracking shows that it was delivered, but you did not receive it, please contact USPS or UPS to file a claim. You may file a USPS claim here and file a UPS claim here.
If your package arrives damaged, please send an email to hello@mothandmoonapothecary, with the subject line 'DAMAGED'. Please include the following in the body of your email: order number, tracking number, and photographs of the damaged shipping box and product(s).
Cancellation Policy
A minimum 24 hours notice of cancellation is required. Let Moth & Moon know by email as soon as possible if you need to cancel an order. Cancellations will be confirmed by email.
Pre-Orders
All soaps on this site are currently made using the cold process method, which requires a curing time of at least 4 weeks. Some items might be listed as a pre-order, and if purchased, will ship only after the date mentioned in the product description. This requirement is not only for your safety, but to also ensure that you'll have a bar of soap that will be long-lasting!
Custom / Sample Orders
I love custom orders! Please contact me here, or by email to hello@mothandmoonapothecary.com, with details including any scent /color requests and quantity, and I will be in touch for further details where necessary.; I will do my best to accommodate your request(s).
Payments
Moth & Moon accepts all major credit cards. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information can cause a delay in processing, or cancellation of your order.
Soap Care
Like any bar of soap, all artisan soap bars should be dried out in-between uses. This allows for a longer lasting bar of soap. Please use a draining soap dish to help prolong the life of your bars.
Will my soap look exactly like the soap in the photo?
Not necessarily. I do my best to accurately photograph our soaps so that colors and design details are accurate. Due to the nature of artisan products, please expect slight variations. I believe this lends to the hand made nature of the products. Each soap really is one of a kind!
Ingredient Disclaimer - The Necessary Truth
Regulations set forth by the FDA prohibit bath and body companies from making health-related claims about beauty products. I am not a medical or healthcare professional and do not claim that the use of my soap may have a positive effect on pre-existing physical and/or mental health conditions. The information in my listings pertains to the properties of specific ingredients used in my soap. Please consult a medical professional for treatment of serious skin conditions. As always, I recommend speaking with your health care provider prior to using any skin care product while pregnant and or while nursing.
Termination of Agreements
Moth & Moon has the right to terminate a transaction for any reason, at any time.
Moth & Moon products are not for resale without written permission.